Returns, Refunds & Warranty
Support after purchase
Clear information on product issues, replacement requests and warranty coverage.
At iradii, we want you to receive the correct product in good condition.
30-Day Support for Quality Problems or Incorrect Items
If an item arrives defective, damaged or incorrect, please email iradii@aikework.com within 30 days after delivery. Include your order number, a description and, if available, photographs of the issue. Once confirmed, we offer a full refund or replacement of the same product. Returns for confirmed faulty or incorrectly supplied items will not incur return shipping costs.
How to Request Help
- Contact us at iradii@aikework.com.
- Tell us your order number and what happened.
- We will review your request and provide return instructions if necessary. Please do not ship an item before receiving instructions.
- Approved refunds are normally issued to the original payment method. The time taken to appear depends on your payment provider.
One-Year Product Warranty
Products purchased from iradii have a one-year warranty for manufacturing or quality defects that are not caused by misuse, accidental damage, unauthorized modification or other human-caused damage. Our support team aims to review these requests within 1–2 business days and advise you of the appropriate remedy.
Other Returns and Your Legal Rights
For change-of-mind returns, contact our support team before sending an item back so that we can explain your applicable options. Nothing on this page limits mandatory rights or remedies under applicable consumer laws, including rights that may apply in the European Union, United Kingdom, Australia or elsewhere.
Questions? Email iradii@aikework.com.
Legal cancellation and consumer rights
The store's 30-day support window and one-year commercial warranty do not reduce mandatory consumer rights that apply where you live.
European Union: online purchase withdrawal
For eligible online purchases delivered to EU consumers, you generally have 14 days after receiving the goods to inform us that you are withdrawing from the purchase, without giving a reason. Some products are excluded by law.
To exercise this right, send a clear withdrawal request to iradii@aikework.com within the applicable period. Include your order number and contact details. We will provide return instructions. You can also contact us using our form.
After notifying us, eligible goods should generally be sent back within 14 days. For a standard change-of-mind withdrawal, customers are normally responsible for direct return postage unless we agree to cover it or applicable law requires us to. For defective or incorrect products, mandatory remedies and relevant return-cost protections continue to apply.
Refunds for a valid withdrawal include the eligible purchase price and standard outbound delivery costs as required by law. We aim to process them within the statutory time limit, and may wait until the goods are received back or you provide proof of return when the law permits.
European Union: statutory guarantee
For goods covered by EU consumer law, the minimum two-year statutory guarantee against lack of conformity applies independently of our one-year commercial warranty. National law may provide additional rights.
Australia and other destinations
Australian customers retain their rights under Australian Consumer Law, including remedies for failures to meet consumer guarantees. The 30-day support window and one-year commercial warranty do not cap those statutory rights. In all other destinations, mandatory local consumer protections continue to apply.